If you feel you’ve been wronged by your real estate agent, and want to file a complaint against your agent, there are two ways to do it. In Texas, you can file with either the Texas Real Estate Commission (TREC), or the Texas Association of Realtors, or both.
Filing a Complaint with the Texas Real Estate Commission
The Texas Real Estate Commission accepts written and signed complaints against real estate agents, brokers, inspectors, and unlicensed persons engaging in real estate activities that require licensing by the state. Use this form to file a complaint with TREC. You have to mail it in because they do not accept complaints by e-mail, but other than postage, filing a complaint is free.
TREC requests that, “All complaints should submitted with related documents, such as the contract, settlement statement, inspection report, or other correspondence along with the completed form.”
When the Texas Real Estate Commission receives a complaint, it examines the complaint to see if it violates a the Real Estate License Act. If it does find that the person or company mentioned in the complaint did violate the Real Estate License Act, “disciplinary action could result in a reprimand, suspension, or revocation of a license, as well as an administrative penalty of up to $1,000 per violation.”
You should know that the Texas Real Estate Commission does not have the “authority to require a licensee to pay another person.” Those matters should be handled by a civil action and should be discussed with an attorney. For more information about how to file a complaint, please review the TREC website. To file a complaint regarding a non-Texas real estate agent, please check with your state’s real estate commission.
Filing A Complaint with the State Board of the National Association of Realtors
If you want to file a complaint against a Texas Realtor for either an unlawful practice or a violation of the Realtor Code of Ethics, you can use this form. Remember, the Texas Association of Realtors is an organization, and not a state or national governmental licensing agency so their powers are limited. Please check with your state’s Association of Realtors board if you want to file a complaint in states other than Texas.
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We had a contract with [**NAME WITHHELD**] in Keller TX. I signed a 2 year contract with them in March, and this weekend after we questioned the Realtor leasing our home in TX said he quits, because what they say they have deposited to us each month is not what is being deposited. I am in FL and can not get the tenants to contact me due to this, I don’t know what is going on. [**NAME WITHHELD**] ids falsely putting numbers on the balance sheet but not depositing that amount. Please Help!!!!
Melony:
I’m sorry you’re having this problem. Can you please explain the roles each party plays? What part does the rental property play and what part does the Realtor play? Is the Realtor responsible for finding renters for your home? What part does the company play?
There are only two things that could be happening here. It sounds like you don’t have a clear understanding of what’s going on. That needs to stop right now. You need to audit the company collecting the money and see if everything is above board.
If they are doing what the Realtor accuses them of, then they’re committing a crime. Time to get the law involved. Seek the advice of a lawyer. If they’re doing something dishonest you might want ask your lawyer about filing criminal charges, and of course terminate their services.
It sounds like you need to do more research before hiring your next property management company and you need to be more involved in your rental. When using a property management company, you should always demand monthly reports and have them pay you the profits. Be sure to set aside funds from those profits for repairs and improvements.
Personally, I wouldn’t talk to the tenant about this until I completely investigated the management company first. Besides, if the management company is cooking the books, you don’t know if the tenant is a good paying tenant or not. First thing’s first.